Privacy Policy

At Ace Home Care Inc ("we," "us," or "our"), we understand the importance of protecting your personal information and maintaining your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or interact with our website.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Name, address, phone number, and email address
• Date of birth and social security number (for clients and employees)
• Medical history and healthcare information
• Insurance information and payment details
• Emergency contact information
• Photographs or videos (with consent)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages viewed and time spent on our website
• Referral sources

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our care services
• To communicate with you about our services
• To process payments and insurance claims
• To improve our services and website
• To comply with legal obligations
• To protect the rights and safety of our clients and staff

3. Information Sharing and Disclosure

We may share your information with:

• Healthcare providers involved in your care
• Insurance companies for billing purposes
• Government agencies as required by law
• Service providers who assist in our operations

We do not sell or rent your personal information to third parties.

4. HIPAA Compliance

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). We maintain appropriate physical, technical, and administrative safeguards to protect your health information.

5. Your Rights

You have the right to:

• Access your personal information
• Request corrections to your information
• Request deletion of your information
• Opt-out of marketing communications
• Receive a copy of your medical records
• File a complaint about privacy practices

6. Security

We implement appropriate security measures to protect your information, including:

• Encryption of sensitive data
• Secure storage systems
• Access controls and authentication
• Regular security assessments
• Staff training on privacy and security

7. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: