Terms of Service

1. Introduction

Welcome to Ace Home Care Inc ("Company", "we", "our", "us"). These Terms of Service ("Terms") govern your use of our website located at acehomecareinc.com (the "Site") and all related services provided by Ace Home Care Inc ("Services").

By accessing or using our Site and Services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Site or use our Services.

2. Services Description

Ace Home Care Inc provides home care services including but not limited to:

• Homemaker Services
• Special Needs Care
• Traveling Care
• Respite Care
• 24/7 Care Services

The specific services provided will be detailed in individual care agreements between Ace Home Care Inc and clients.

3. Service Agreement

All care services require a signed service agreement. This agreement will specify:

• Scope of services to be provided
• Duration and frequency of services
• Fee structure and payment terms
• Cancellation and modification policies
• Emergency procedures

4. Client Responsibilities

Clients agree to:

• Provide accurate medical and personal information
• Maintain a safe home environment for care provision
• Comply with payment terms and schedules
• Respect caregiver rights and professional boundaries
• Provide notice for schedule changes as per agreement terms

5. Privacy and Confidentiality

We are committed to protecting your privacy and maintaining confidentiality of all client information. Our practices comply with HIPAA regulations and other applicable privacy laws. For detailed information, please refer to our Privacy Policy.

6. Payment Terms

Payment terms include:

• Services are billed as specified in the service agreement
• Payment is due upon receipt of invoice
• Accepted payment methods include credit cards, checks, and approved insurance claims
• Late payments may incur additional fees
• Insurance billing is provided as a courtesy; clients are ultimately responsible for payment

7. Cancellation Policy

Our cancellation policy requires:

• 24-hour notice for routine care cancellation
• Charges may apply for late cancellations or no-shows
• Emergency cancellations will be handled on a case-by-case basis

8. Liability and Insurance

Ace Home Care Inc maintains comprehensive liability insurance. However, we are not responsible for:

• Pre-existing conditions or medical emergencies
• Accidents or injuries not directly caused by our staff
• Loss or damage to personal property not caused by our staff

9. Service Modifications

We reserve the right to modify or discontinue services with reasonable notice. Any changes to ongoing services will be communicated in writing and may require updates to service agreements.

10. Termination

Either party may terminate services with written notice as specified in the service agreement. Immediate termination may occur in cases of:

• Non-payment
• Safety concerns
• Violation of these terms
• Inappropriate behavior towards staff

11. Contact Information

For questions about these Terms of Service, please contact us at: